Refund Policy
At SPTech Solutions, we are committed to delivering high-quality digital services and ensuring client satisfaction. This Refund Policy outlines the terms under which refunds may be issued for services purchased through our website and paid via ACH (Direct Debit) or other payment methods.
1. Eligibility for Refunds
Refunds may be considered only under the following conditions:
- The service was not delivered as agreed or described.
- A cancellation request is submitted before the commencement of the service.
- A duplicate payment was processed in error.
All refund requests must be submitted in writing to our support team within 7 days of the transaction date.
2. Non-Refundable Services
The following are non-refundable:
- Services that have already been delivered or completed.
- Ongoing or partially completed work.
- Any custom, consulting, or strategy-based services once initiated.
3. ACH (Direct Debit) Payments
By providing your bank account details and authorizing payment, you agree to allow SPTech Solutions to debit your account for agreed services.
- Refunds for ACH payments, if approved, will be processed back to the original bank account.
- Customers must contact us immediately in case of unauthorized transactions.
- Returned or failed ACH payments may be subject to additional processing fees.
4. Refund Processing Time
Approved refunds will be processed within 5–10 business days. Processing times may vary depending on your financial institution.
5. Chargebacks & Disputes
Customers agree to contact SPTech Solutions first to resolve any payment disputes before initiating a chargeback with their bank. Unauthorized chargebacks may result in service suspension or termination.
6. Contact Information
For refund requests or billing inquiries, please contact:
Email: [email protected]
Phone: +1 321 380 2140
SPTech Solutions reserves the right to update or modify this Refund Policy at any time without prior notice.
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